Terms of Trade & Privacy Policies

Important! Oil saturated materials can spontaneously combust. When using oil to finish wood you will use cloths or rags to remove excess oil. Any material that has absorbed oil (cloths, pads etc.) must be placed in a metal container filled with water and removed from the property before appropriate disposal. These can spontaneously combust if left to dry! 

 

Terms and Conditions of sale

By placing an order and confirming payment on the website of Dane Care Ltd you are entering a legally binding contract in accordance with the following terms and conditions of sale, which are Business to Business. This does not preclude sale to private individuals acting as designers or project managers. In the Company field please state your name or trading name.


The direct consequence is to the terms for the return of goods. As you would expect, these are returnable within a 2 week period and at our discretion after that time period. However, goods marked 'Sale' or 'Stock Row BB' are NOT returnable.

Goods are delivered next day as long as orders are placed before 11am. However, some areas of the UK will take longer and goods marked 'Stock row BB' may take longer. Please assume next day delivery unless we ring or email you to notify otherwise. If you are in any doubt then please ring 01952 727899.

New customers will be asked for their name, company name and billing address being established as customers. By default, retail prices are charged to all new customers. If you consider you are eligible for trade prices or wish to be a reseller then contact Dane Care on 01952 727899 to have your pricing structure amended.


Delivery addresses can be amended as part of the order process.

When orders are taken verbally Dane Care will access the customer's account online and act as their proxy to complete the order. The breakdown of the cost of goods and transport will be given and an offer made to explain the general terms & conditions, which covers our returns policy. This will be done before payment is taken. An email confirming all details and a link to our terms & conditions will be sent immediately on the processing of payment. The customer takes full responsibility for checking these and raising any issues before shippment is made. If the customer wishes to check these details before making payment they should request a 'Pay on Account' sale to receive the email. Payment and shipment will only be processed after confirmation and payment details from the customer before the next working day's shipping deadline.

Thereafter, the order will be deleted and stock returned for general sale.

1. Goods

Goods must be used according to manufacturer's instructions on the product packaging. Wood is a natural product and the colour or density of surface an individual wood will vary by batch and age so sampling in advance of main works must be undertaken on every new project. It is very important to get a correct indication of how the final finish will appear and perform before committing on surfaces that can be expensive or impossible to rework. Specifications of the goods being sold may be altered as a result of our manufacturer's continuous efforts to improve product quality and performance so in the event of contradiction between product packaging and website instructions then customers must seeks clarification from Dane Care before proceeding with works. Dane Care will not be liable for any depreciation to a wood object’s value consequent to it being treated with products purchased from us. Dane Care will not be liable for any costs incurred for any work required to refinish surfaces or any costs for delays & disruption incurred during this process.

2. Samples

Due to the importance of sampling in advance of main works Dane Care is committed to keeping available samples of all products at cost prices. Most Woca products are available as branded items from the manufacturers’ own production. Ensure these are well mixed BEFORE opening, since pigments in our products invariably settle. When manufacturer’s samples are not available or out of stock then samples in our own packaging from Dane Care’s stock will be made available. These are 20ml size. We do everything possible to ensure they are fresh and well mixed. If a sample cannot be seen then contact Dane Care on 01952 727899 to enquire about availability. There are some items i.e. spray soap that cannot be made available as samples.

Remember samples can only give an indication of the final effect and colour that will be achieved. Primarily, this is because larger floor areas will be sanded differently and the application will also vary. Dane Care, therefore, will not accept responsibility for variations between colours achieved from sampling and actual projects.

3. Availability

Goods are available according to the stock quantities shown on line. When stock is low or zero then please add to your basket from the 2nd stock row item. In the case no stock is shown then please contact Dane Care on 01952 727899 to ask when restocking is likely. If for any reason an item is subsequently found to be out of stock when collating your order, then we will despatch an equal or greater quantity of the same product in an available canister size at no additional cost. Should this not be possible we will contact you to decide immediate action. We do not operate a back order system, therefore after two working days your order will automatically be cancelled and your payment refunded.

4. Prices

The price of the goods shall be the price listed on our website on the date of your order, exclusive of any VAT which may be payable by you. The price of goods inclusive of vat and transport will be shown before payment is taken. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. All prices may vary. Customers and not Dane Care Ltd are responsible for any applicable customs duties or taxes in their own country.

5. Ordering

We will treat each order for goods, which is confirmed when you proceed from the relevant Payment screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.

If you have any problems when attempting to order online, technical or otherwise, telephone us on +44 (0)1952 727899 or email julie@danecare.co.uk.

6. Payment

Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Card details are passed to the SagePay Interface for processing. Payment is automatically authorised online and debited immediately.

7. Delivery

Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to describe the delivery options correctly during the web ordering process and then ensure delivery within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We strongly advise that you select the delivery option that suits your address and circumstances and that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address. Delivery is complete when goods are signed for or left at the safe-point indicated by the customer as a safe place.
 

8. Right to Cancel


You have a right to cancel your order for any item purchased on this website for full refund of the value of goods exc. transport within 7 days from receiving the goods. Your right to cancel does not apply to items that have been used or fitted by you. You must take reasonable care of the goods while they are in your possession. You must keep them in their orginal packaging. To cancel your order, telephone us on +44 (0)1952 727899 or email julie@danecare.co.uk.

9. Missing, Damaged or Defective Goods

If, in the unlikely event, your goods arrive and some are missing, or they are damaged condition or are defective or some are missing, you must inform us within 7 days stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.

10. Returns

The cost of returning cancelled goods will be borne by the customer and deducted from the refund due. The collection and return of goods will be arranged by Dane Care Ltd using their appointed courier service. This cost is the direct cost to Dane Care and is normally charged to us ÂŁ5 higher than the original delivery price i.e. c ÂŁ15 for 10kg. Variation results from different consignment weights. The cost of returning and replacing damaged or defective goods will be borne by Dane Care Ltd unless they are found to be in their correct condition in which case they will be treated as cancelled goods.

If for any reason a replacement is not available for a damaged or defective item then Dane Care Ltd will refund the value of the returned goods.

11. Sale items or Out of Stock items

The cancellation of orders relating to Sale items, Stock Row BB items or specially ordered out of Denmark items is not possible. Stock ex Denmark items must be purchased in full box quantities.
 
12. Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with UK Law. Dane Care Limited is a company registered in England and Wales under number 5735424 whose registered office is Dane Care Limited, Marsh House, Barrow Road, Much Wenlock TF13 6PN. Vat reg. nr 879458158.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. 
 
 

Privacy Policy

Your privacy is important to us

Dane Care has created this statement to demonstrate absolute commitment to your privacy:

Dane Care will at all times ensure that the company and our staff will take all possible steps to protect any personal customer information. We will not sell, rent or otherwise distribute individual customer information to any outside parties.

How do we use personal information?

Our customer registration form asks for customers to supply us with contact information (eg name, phone, delivery and payment address, phone number, email address, etc). We use this information to efficiently service your order or enquiry - for example organising deliveries to your home and notifying you of your order status.

Our customer order form similarly gathers information necessary to make your purchase with us - either directly on the website or by contact with our office. If making a direct purchase online credit card details and separate contact information are collected directly by Protx Merchant Services. This information is used to complete the online payment of the goods that you have purchased. All of your credit card and payment details are held directly by Protx on their own secure servers, we do not hold this information.

Security

Dane Care is 100% committed to the security of the information you supply us with. We understand that web based shopping can feel risky and uncertain. How can you be sure that in particular the credit card information you supply us with is secure?

In short we ensure that you are secure by having our website in two parts - you place your order in our website shop which is the "frontend of our own website" but as soon as you press the button to checkout you are moved seamlessly to "the backend of our website" which is run directly on totally secure encrypted servers.

For the more eagle eyed of you, whilst your card details are taken, you will see the https address and little padlock appear on the Windows taskbar.

Your access to the personal data

You have the right under the Data Protection Act to request whether we are holding any personal data about you. You can contact us by:

Write to us at: Dane Care Unit 5, PHE Industrial Units, Muckley Cross, Bridgnorth. Shropshire. WV16 4RR
Calling our office on: 01952 727899

Finally please do contact us if you have any concerns or suggestions about our privacy policy.